Return Policy
Return Policy
Viknav.com Voluntary 30-Day Return Guarantee:
Viknav.com Return Policy:
1.You can return many items you have purchased within 30 days following delivery of the item to you.
Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way.
2.Process: Start returns easily via your account or by contacting customer service.
3.Condition: Items must be in original condition and packaging.
4.Exclusions: Personalized or used items generally cannot be returned unless defective or incorrect.
5.Refunds: Processed within 1-3 business days after we receive the item, with funds appearing in your
account within 5-10 business days.
Shipping Fees & Process for Returns/Exchanges
1.For returns/exchanges not due to product quality issues, the shipping costs (including the original
outbound shipping fee) will be borne by the buyer.
2.For returns/exchanges due to product quality issues, the shipping costs will be covered by the seller.
Order Processing & Delivery Time
While our Shipping Information page does not specify detailed order processing and delivery times, generally:
1.Order processing takes about 2 business days.
2.Shipping typically takes around 7 days.
Actual delivery timelines are subject to tracking information available via the provided logistics tracking
number. For specific inquiries, please contact our customer service team.
Product Search & Filtering
1.Our product listing pages currently do not offer filtering or sorting functions. However, you may use
the keyword search feature to quickly locate products.
2.Our global process and dedicated support ensure a smooth experience.
ADD:
We provide 1 Year Warranty Service for the product.
Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to us.
(3) If the item was disassembled or repaired by unauthorized person.
